Listening Part 1: Reporting a lost bag

Officer: Lost property office, Grace speaking. How can I help?

Kofi: Hi. I think I left my bag on a train yesterday evening.

Officer: I'm sorry to hear that. Which train was it?

Kofi: The seven fifteen to York. Oh, no, sorry, it was the seven forty-five. I missed the earlier one.

Officer: The seven forty-five, yesterday evening. Do you remember which part of the train you were in?

Kofi: Carriage C, I think. I put the bag on the shelf above my seat and completely forgot about it.

Officer: That happens a lot. Can you describe the bag?

Kofi: It's a backpack. Dark green, made of canvas, with two pockets on the sides.

Officer: Is there anything that makes it easy to recognise?

Kofi: Yes, there's a yellow ribbon tied to the zip. My daughter put it there.

Officer: That's helpful. And what was inside?

Kofi: A black jumper, a pair of running shoes, a water bottle and a library book.

Officer: Anything valuable? A wallet, or a phone?

Kofi: No, luckily those were in my pocket.

Officer: Good. Could I have your name, please?

Kofi: Kofi Mensah. The surname's M, E, N, S, A, H.

Officer: Thank you, Mr Mensah. Your reference number is L P, four seven two nine. Please keep that.

Kofi: Four seven two nine. Got it. How long do you keep things?

Officer: We keep items for twenty-eight days. If we find your bag, there's a collection fee of three pounds.

Kofi: That's fine. When will I know if you've found it?

Officer: Most items reach us within forty-eight hours, so if you haven't heard from us, call back on Thursday afternoon.

Kofi: I will. Thanks very much.