Praxis Habiganj - Listening Module

Section 1: Easy Life Cleaning Services

Complete the notes below. Write ONE WORD ONLY for each answer.

Easy Life Cleaning Services

Basic cleaning package offered
● Cleaning all surfaces
● Cleaning the

1

throughout the apartment
● Cleaning shower, sinks, toilet etc.

Additional services agreed
● Every week:
- Cleaning the

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- Ironing clothes –

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only
● Every month:
- Cleaning all the

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from the inside
- Washing down the

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Other possibilities
● They can organise a plumber or an

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if necessary.
● A special cleaning service is available for customers who are allergic to

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Information on the cleaners
● Before being hired, all cleaners have a background check carried out by the

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● References are required.
● All cleaners are given

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for two weeks.
● Customers send a

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after each visit.
● Usually, each customer has one regular cleaner.

Section 2: Hotel Management & Staff Turnover

Questions 11-14: Choose the correct letter, A, B or C.

11

Many hotel managers are unaware that their staff often leave because of

A. a lack of training. B. long hours. C. low pay.

12

What is the impact of high staff turnover on managers?

A. an increased workload. B. low morale. C. an inability to meet targets.

13

What mistake should managers always avoid?

A. failing to treat staff equally. B. reorganising shifts without warning. C. neglecting to have enough staff during busy periods.

14

What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?

A. a fall in customer complaints. B. an increase in loyalty club membership. C. a rise in spending per customer.

Which way of reducing staff turnover was used in each of the following hotels? Drag & Drop OR Click to Select an option (A-C) and then Click the Box for Questions 15–20.

15

The Sun Club

16

The Portland

17

Bluewater Hotels

18

Pentlow Hotels

19

Green Planet

20

The Amesbury

Ways of reducing staff turnover

Tip: Click an option, then click a question to move it instantly!

A improving relationships and teamwork

B offering incentives and financial benefits

C providing career opportunities

Section 3: Sporting Activities & Equipment

Questions 21 and 22: Choose TWO letters, A–E.

21-22

Which TWO points do Thomas and Jeanne make about Thomas's sporting activities at school?

A. He should have felt more positive about them. B. The training was too challenging for him. C. He could have worked harder at them. D. His parents were disappointed in him. E. His fellow students admired him.

Questions 23 and 24: Choose TWO letters, A–E.

23-24

Which TWO feelings did Thomas experience when he was in Kenya?

A. disbelief. B. relief. C. stress. D. gratitude. E. homesickness.

What comment do the students make about the development of each of the following items of sporting equipment? Drag & Drop OR Click to Select an option (A-H) and then Click the Box for Questions 25–30.

25

the table tennis bat

26

the cricket helmet

27

the cycle helmet

28

the golf club

29

the hockey stick

30

the football

Comments

Tip: Click an option, then click a question to move it instantly!

A It could cause excessive sweating.

B The material was being mass produced for another purpose.

C People often needed to make their own.

D It often had to be replaced.

E The material was expensive.

F It was unpopular among spectators.

G It caused injuries.

H No one using it liked it at first.

Section 4: Maple Syrup

Complete the notes below. Write ONE WORD ONLY for each answer.

Maple Syrup

What is maple syrup?
● made from the sap of the maple tree
● added to food or used in cooking
● colour described as

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● very

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compared to refined sugar

The maple tree
● has many species
● needs sunny days and cool nights
● needs moist soil but not too wet as this could cause

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problems
● best growing conditions and

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are in Canada and North America

Early myths
● around the discovery of maple syrup
● a tree broke and liquid poured out
● the liquid was heated on a

35

● the vapour that formed was sweet

Early log-grown methods
● used hollowed-out logs to hold the sap
● steam was formed by dropping hot

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into the sap
● sap was thick and sweet
● sugar was used as a

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for meat and fish

Modern methods
● use a

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to extract sap
● sap flows into a tank
● sap is boiled until a syrup forms
● evaporation process can take a long time
● if sap is boiled too long, it becomes

39

● syrup is graded according to colour
● syrup is bottled, canned or put in barrels
● one

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of sap is needed to make one gallon of syrup